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Returns – KATO Instruments, Ltd

Returns

If you are not completely satisfied with your purchase, simply return the item or items to us in their original unused condition within 10 working days of receipt. We will issue a full refund excluding delivery charges on receipt. It is your responsibility to ensure that deliveries are returned to us.

Items on sale are non refundable or exchangeable

Please note:

You have 10 working days from receipt of the item to return it to us.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility unless the item is faulty or you have received an incorrect order please email us at info@katoinstruments.co.uk

We will process your return within 14 days of receiving your parcel.

Please allow 28 working days for a refund to show on your bank statement.

Before you send back your return please ensure the following:

• Please let us know the reason for your return.

• We recommend you send your parcel (via registered post or a service which insures you for the value of the goods) to our distribution agent:

Please note that in the interests of hygiene, items will not be refunded unless they have remained in their original wrapping items must not be soiled damaged when they are returned.

All faulty - Damaged Items must be reported to us within 5 working days of receiving the item.

we will not under any circumstances accept goods that have been damaged, Items that are not deemed in a saleable condition will not be processed for refund and returned to sender of said goods.

In all cases, the items returned must be in their original condition, which includes any packaging. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

** This returns policy applies only to goods bought online,Goods bought in-store are subject to store Returns Policy**

Return Address

59 Clovelly Avenue
Newcastle upon Tyne
NE4 8SE, UK

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